our own system
Hi there, I'm Drew Weilage and I'm working to make healthcare better for patients.
This is a blog with links to healthcare goings on, trends, and uncategorized interestingness as well as attempts to filter my own healthcare thinking through essay.
I am greatly aware of my idealistic, naive even, views on a number of topics. But frankly, I think healthcare is in dire need of more of the "what's possible/what could be" type of thinking. I'm greatly protective of my unabashed idealism but always open to reason and discourse about any of it.
This is round two of my blogging life, the first being archived here.
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Deeper Thoughts
- Health is a Platform
- Health is Co-Created
- Make Healthcare Awesome
- Don't Call It Quality
- Healthcare Needs Hackers
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Hospital service training is dreadful
Hospital customer service training is dreadfully dreary. Honestly, please let me know of any programs that are not. Look what hotels are doing:
Before two luxury hotels, the Andaz 5th Avenue in Manhattan and the Elysian Hotel in Chicago, opened their doors in recent months, both added something extra to their usual employee training practices: they hired improvisational comedy experts.
The Benjamin, an upscale business travel hotel also in New York, took a similar tack to help its staff better serve guests, offering them a series of life-coaching sessions this summer.
Other hotel brands — including Hilton Garden Inn, Aloft, Homewood Suites and SpringHill Suites — are using devices like iPods and the Sony PlayStation Portable to help with staff training.
These tools are not reserved for luxury hotel brands. We can do so much better.
(Source: The New York Times)
