our own system

Hi there, I'm Drew Weilage and I'm working to make healthcare better for patients.

This is a blog with links to healthcare goings on, trends, and uncategorized interestingness as well as attempts to filter my own healthcare thinking through essay.

I am greatly aware of my idealistic, naive even, views on a number of topics. But frankly, I think healthcare is in dire need of more of the "what's possible/what could be" type of thinking. I'm greatly protective of my unabashed idealism but always open to reason and discourse about any of it.

This is round two of my blogging life, the first being archived here.

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Nothing more here than a suggestion to take a look at the NPS Star in the health insurance industry. NPS is, more or less, a score of recommendability. Remarkably (perhaps not) low number for the industry leader. If the best is sub-10-percent, where are the rest?

(via Church of the Customer)

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