our own system
Hi there, I'm Drew Weilage and I'm working to make healthcare better for patients.
This is a blog with links to healthcare goings on, trends, and uncategorized interestingness as well as attempts to filter my own healthcare thinking through essay.
I am greatly aware of my idealistic, naive even, views on a number of topics. But frankly, I think healthcare is in dire need of more of the "what's possible/what could be" type of thinking. I'm greatly protective of my unabashed idealism but always open to reason and discourse about any of it.
This is round two of my blogging life, the first being archived here.
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Deeper Thoughts
- Health is a Platform
- Health is Co-Created
- Make Healthcare Awesome
- Don't Call It Quality
- Healthcare Needs Hackers
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A big screw-up
Did you read about 6pm.com’s (a Zappos company) big screw-up last week? Read about it on the company’s blog here.
The short of the long: an error on the website capped all prices for all goods at $50 for a few hours. Customers, as they do, purchased items. 6pm.com (Zappos) realized the mistake and fixed the issue. The company honored all purchases at the mistake price. Zappos lost over a million dollars.
Sure, they’ve used the opportunity to get some attention but that’s completely acceptable. The service capital Zappos has built allows the company to toot its horn as loud as possible without consequence. The story continues to spread…
It’s amazing what being unshakingly, over-the-top service-oriented niceness produces as a business model.
